Magento how I love thee; how I hate thee.
Topics: Software Development
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Magento is probably the fastest growing e-commerce platform. There is good reason for this. It is free, provides lots of great features to end-users, and runs at nearly any hosting service. What could there be to not like?

We use and recommend Magento to our clients. One client recently told us how pleased they were with Magento in comparison to the last three e-commerce systems they used.

However, recently we discovered the dark side of Magento.

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Forget the directions — just point me there!
Topics: Fun Stuff, Web Design
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As true for web design as it is for real life.

4 Favorite Things About the iPhone 4
Topics: Industry Trends, Reviews
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I’ve had an iPhone 4 for a little over a month now. I upgraded from a iPhone 3GS and the difference is extraordinary. Allow me to review my 4 favorite features.

Sell Your Video Camera and Buy an iPhone 4
I’m really excited about smart phones coming with HD video. I no longer need a separate device to record great video. Attention Droid users: I know your phones now have HD video, too. I’m already shooting more video than ever and taking up a lot more hard drive space. Continue Reading »

First Impressions Run Deep
Topics: Customer Service
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I’m a protector. It’s part of my job description. Especially of my co-worker’s time. Telemarketers and sales people call — I scout them out and evaluate whether our company needs their services before I transfer them on.

Yep, it’s a touchy area. We don’t need them. They need us. I’m in the way. But, they deserve customer service too.

This morning I received another one. This one about paper and copiers. We chitchatted pleasantly about being glad it was Friday. Then, the conversation got pointed. “Well, part of the reason I’m glad it’s Friday,” she said, “is that it’s been a long week to be a telemarketer.”  And, she gave me her opening pitch. Continue Reading »

What is Information Architecture, anyway?
Topics: Industry Trends, Web Design, Web Strategy
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IA: turning your site into paths.

It goes by many names. Information design. Information architecture. User experience design. IA.

Over the past decade, it’s also become a buzz word on the Net and about the Net, and in your heart of hearts you may be afraid it’s the part of your website you chose not to buy.

What is Information Architecture anyway? And what makes it special enough that you should care—and even pay extra for it?

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