It’s all about the pie.
Beth Honshell
Sep14th
Topics: Customer Service
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My husband, Brent, loves pecan pie. His obsession extends to sampling it in every restaurant, as well as requesting it special made every time he visits his mother. Then, we found IT in Pawley’s Island, SC at Kudzu’s. This pie we fight over who gets the crust crumbs – even 4 days later. The nuts are fresh, it’s sweet but not overly sweet. It seems to get better with age – have you ever had a pie that got better with age? This is THE PIE that real pie lovers search for their entire lives.

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Don’t Waste Your Thank Yous
Beth Honshell
Aug3rd
Topics: History and Philosophy
1 Comment »

Saying thank you goes back to our earliest memories. It’s the universal language mothers coach us in when trying to teach bigger lessons about appreciation, gratitude and sacrifice. As we grow older and learn to not only give but also receive thank yous, we start to discover that the simple words actually convey a lot of meaning that wasn’t necessarily caught when we first learned to use them.

In the corporate world, using “thank you” is a powerful demotivator when used incorrectly, and by the same token, a powerful motivator when used the correct way. What do your thanks sound like to your employees?

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Publix — Where Shopping is a Pleasure
Beth Honshell
Jun16th
Topics: Customer Service
7 Comments »

Problem

True to form, I managed to find the slow line while checking out at Publix. Not only slow, but stalled. I was behind a mega-coupon queen. By the time I realized my predicament I had already unloaded my cart. So, I just resigned myself to a long, hopefully patient wait. Honestly — as a customer service leader, I have learned to temper my waiting impatience. I’m trying to work on remembering how I like to be treated when I’m the one giving service.

All of a sudden, the cowbells appeared. My cashier didn’t pause in her service to the customer in front of her, but she picked up a cowbell and rang it. Then I noticed her glancing at the Service Desk Agent. That person looked up from their customer transaction and rang a cowbell in return…whoa! What was going on here? Was it time for the cows to come home?!

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Chris Cloud joins The Worthwhile Company
Beth Honshell
Mar18th
Topics: Press Releases
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The Worthwhile Company has added Chris Cloud to our team as an Engagement Executive.

Chris brings to our team a passion for people and for the power of community. His experience in community building will help to increase our presence and reputation in the community we serve. Engagement Executives at Worthwhile work with prospects and new clients to understand their business challenges and goals and to recommend a custom set of services our team can deliver to solve those challenges.

“It’s a privilege to join such a creative, forward-thinking and knowledgeable team,” says Chris. “I’m excited about uncovering the various ways we can partner with area businesses, helping them leverage their use of technology and maximize their web presence.”

Hooked on Tech Tools
Beth Honshell
Mar15th
Topics: Industry Trends
2 Comments »

Are you on the edge of loving your technology tools too much? Would you rather spend time with them than your team members or business acquaintances? Technology engagement at its highest level!

What we are doing about tech tool addiction

At Worthwhile, we’ve come to a consensus about the correct place for technology tools in our workplace. Everyone here has tools – multiple ones – laptops, iPads (yes, even the 2), iPhones, Droids, desktop computers. We all could find ourselves interrupted every minute of the day. But we made a pact together that we aren’t going to use them during Company meetings, Weekly Update meetings and Project meetings. Most one-to-one meetings also are “tech tool free.” What do we see as the benefit of our commitment… besides the Chikin’ Minis offenders owe the team if they tool-cheat?

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