If Staples can do it, you can too.
Beth Honshell
Feb3rd
Topics: Customer Service
No Comments »

I was delighted yesterday by outstanding customer service from a “big-box” company. Not just delighted — actually blown away. It’s reinforced for me the concept that every company can give good customer service if it’s really important to them. In other words, service is not dead, but very much alive and well.

It started with my mistake. I missed paying a Staples invoice 11 months ago. I had no idea about my oversight until I got a phone call from a collections agency. Yikes! Of course, digging up paperwork and an account manager’s id after 11 months was a struggle. I logged into my corporate account, but couldn’t find any missed payments. So, I did what any baffled customer does — I emailed Staples Customer Service. In fact, I found 2 different ways to email them. That’s when the magic started happening…

Read the rest of this entry »

Wes Carr joins The Worthwhile Company
Beth Honshell
Jan19th
Topics: Press Releases, Web Strategy
1 Comment »


The Worthwhile Company has added Wes Carr, CPA to their team as Accounting Director.

Wes brings substantial experience in both public and non-profit accounting to his new role. His expertise will support the entire team as he standardizes office practices and integrates all of the company’s financial reporting.

“I am excited to join a winning team that influences both regional and national markets.” says Wes. “It’s a pleasure to be a part of the Worthwhile difference.”

Does anyone REALLY want my money?
Beth Honshell
Dec13th
Topics: Customer Service
2 Comments »

TWO weeks into December & I’ve already abandoned more shopping carts than I can count.  Several I’ve even tried again and then re-abandoned because I just couldn’t deal with the hassle. So, I’m asking, does anyone really want my money? The time I have invested trying to spend my money is JUST NOT WORTH IT.  Here are a few of my favorite memories:

Read the rest of this entry »

Customer Service: It’s a dog’s life
Beth Honshell
Oct19th
Topics: Customer Service
3 Comments »

The beginning of the tale

Eight of us spent a long weekend at the beach with our kids several years ago. We were enthralled by a new personality-typing tool one of us had run into — and we spent a lot of time comparing ourselves to animals. Specifically, we were otters, lions, beavers and golden retrievers. Every action we took was instantly labeled by one of the group as being “animal-like” to one of those particular species.

As funny as it was to catch people behaving like animals — the dad who gathered up all the loose flip flops and carried 10 chairs back from the beach each day while the kids danced blithely around him is forever known to us as “the golden retriever” — I think type-casting good customer service attributes to dog characteristics is even easier than to animal species.

Read the rest of this entry »

Dan Rundle, Worthwhile’s COO, receives award
Beth Honshell
Sep29th
Topics: Press Releases
No Comments »

We were thrilled when our own Dan Rundle was chosen as one of Greenville’s Best & Brightest. Because we work with him everyday — we are probably biased. But obviously the community feels the same way we do. Here’s what they had to say:

Read the rest of this entry »