I admit it. I saw this book on my husband's night stand and snapped it up. No, I'm not caught in a miserable job - although it was a particularly stressful week at work. (more...)
Author Archives
Culture || 01.20.2010 by Beth Honshell
A Recipe for Service Success
I am a rebellious cook at my best, and a bomb as a baker. I attribute that to my "expressive social style of preferring not to be limited by rules and procedures!" Truthfully, to me a recipe is tantamount to being told what to do, not at the top of my how to have a good day list. (more...) [...]
Worthwhile Archive || 01.13.2010 by Beth Honshell
King content requires strategy
Content is king. If you are in the web business you've probably heard that statement more times than you can count. And, if you're like me, you mostly believe it but know that you don't have the resources to pull it off. I mean, king is pretty top ranking. (more...) [...]
Worthwhile Archive || 12.16.2009 by Beth Honshell
Need inspiration? Take a field trip.
I've been on lots of great field trips. Oldsmobile. Kelloggs. Commodities Exchange. CNN. NY Stock Exchange. I've been on a dozen University tours looking at receiving docks, cold storage rooms, student centers and computer labs. Field trips open my eyes to the fact that people everywhere use the knowledge and tools they have to provide not just good, but great customer service. (more...) [...]
Worthwhile Archive || 12.02.2009 by Beth Honshell
Obstacles? Opportunities.
Ben is the player/coach of a soccer team in a competitive intramural university league. His team has a long tradition of winning. This season the team was struggling. Their good individual skills didn't contribute to great team play. On-field passing and communication wasn't happening. (more...) [...]
Worthwhile Archive || 11.11.2009 by Beth Honshell
Putting feet to your ears
We've used a lot of concepts from Disney University and Ritz-Carlton Hotels. But, to be honest, the best of what we've accomplished comes from our customers. Listening to what they say and asking for feedback leads to most of our best practices for better customer service. The surprising source of this advice? A Vice President on his university campus as he was giving me a tour of their facilities and student gathering areas. (more...) [...]
Worthwhile Archive || 10.21.2009 by Beth Honshell
Sailboat Support
We got a new toy. A 12-foot Montgomery. It's small and light - so light you can maneuver it with canoe paddles. We are looking forward to learning how to really sail it! That is a challenge we're going to need some help with. (more...)
Worthwhile Archive || 10.05.2009 by Beth Honshell
Empowered!
I was running around TJMaxx Wednesday night with my arms overflowing. I was just there to pick up a few bathroom towels, so I didn't need a cart. This simple trip soon escalated into my finding much more necessary merchandise I had to have. Homeowners who are closet interior designers know what I'm talking about. Then I picked up a "last of its kind" towel hanger - no price tag. (more...) [...]
Worthwhile Archive || 09.24.2009 by Beth Honshell
GSATC Gold Sponsors
The Worthwhile Company is excited to announce our Gold Sponsorship of the GSA Technology Council. (more...)
Worthwhile Archive || 09.21.2009 by Beth Honshell
Take time to taste the soup!
The Corner Kitchen in Asheville, NC is one of my favorite places to catch breakfast or lunch on a weekend. This unique restaurant is located in an historical building in Biltmore Village. The food is fantastic and original. What's even better than the historical atmosphere and the fabulous food is the staff who serve you. (more...) [...]
