Marry your clients
Topics: Company Culture, History and Philosophy
1 Comment »

Recently, a friend with whom I had not spoken in some time happened upon me while I was shopping. We caught up a bit and I mentioned something happening in my family. A sad expression came across his face and then he informed me that he had just filed for divorce.

Read the rest of this entry »

Back in time
Topics: Company Culture, History and Philosophy
5 Comments »

One of the things we created when we moved into our new location was a little “nook” with a comfortable chair and a book case for holding reading material. It also gives a place for members of the team to get a change of scenery. It does my heart good to walk through the office and find someone utilizing this little escape area.

That book case also contains some relics from the early days of Worthwhile. I guess you could call it our museum. Looking back on our history, I wish we would have kept a “virtual” museum — copies of software and websites we have created. Looking back always makes you appreciate where you are!

Read the rest of this entry »

Rise of the Sialia sialis
Topics: Industry Trends
No Comments »

There’s a new bird in town. Perhaps you’ve seen the little blue bird on some of the websites you frequent. Facebook, say hello to Twitter.

Twitter is the new Blogger in a sound byte world. Back in my days in media relations I knew that if my message couldn’t be communicated in 15 seconds I might as well keep my mouth shut. Okay, I’m exaggerating about the 15 seconds. Now you only get 140 characters.

Like most new social media applications I approached this new one with a little skepticism. I kind of got it because it was very similar to Facebook status updates. As a matter of fact, that is what first got me using Twitter. It allows me to update my Facebook status using texting from my cell phone.

As an avid cyclist, I started looking around on Twitter to see if I could find some of the professional riders. The first I came upon was Lance Armstrong (@lancearmstrong) and then Dave Zabristkie (@dzabriskie). It wasn’t long before George Hincapie was on board as well (@ghincapie).

Read the rest of this entry »

Do Big Things
Topics: Company Culture, History and Philosophy
5 Comments »

Has something ever come to you and then it seems that everywhere you turn you see the idea repeated? Normally this is a bad thing. Like the guy who came in one day to my dad’s hardware store with this really cool idea of covering gutters with screen to keep out leaves. One look at the Granger catalog showed he was a little behind.

Read the rest of this entry »

You never know when kindness pays
Topics: Customer Service
No Comments »

Tis the season for Christmas parties in the office. On my way to work this morning, I picked up both some coffee for a party and a lesson in how kindness can win back a customer — even when the kindness isn’t directed his way. Kindness can rescue the Christmas spirit and your business.

Read the rest of this entry »