I’m a protector. It’s part of my job description. Especially of my co-worker’s time. Telemarketers and sales people call — I scout them out and evaluate whether our company needs their services before I transfer them on.
Yep, it’s a touchy area. We don’t need them. They need us. I’m in the way. But, they deserve customer service too.
This morning I received another one. This one about paper and copiers. We chitchatted pleasantly about being glad it was Friday. Then, the conversation got pointed. “Well, part of the reason I’m glad it’s Friday,” she said, “is that it’s been a long week to be a telemarketer.” And, she gave me her opening pitch.
I politely responded that we were mostly a paperless office, and that I really didn’t foresee needing any of her products.
Suddenly, there was sunshine, even though I had said no. “I’m so thankful you didn’t slam the phone down, or yell at me,” she said. “You have been really pleasant - to me and to talk to.”
“Well, my title IS First Impressions,” I replied. “I take it seriously.”
“I so enjoyed talking with you,” she responded. “Have a great weekend!”
What are your experiences — as a telemarketer or a protector? Do you see evidence of customer service that runs deep?
