Hero support comes in all forms and outside of time frames, with various levels of knowledge and compassion…and The Worthwhile Company is no exception when we come to the rescue of our clients! With persistence and research over three days, I worked with an email client so that she could not only receive her email, but also send it.
We had a client who could receive email, but not send it. This is not a good situation for anyone, let alone one of our clients! Unfortunately, her email application was not helpful, and she wasn’t getting any error dialogs that would help me solve her problem. At one point during the first day we were sure we had the problem fixed, but it showed up again the next day. For three days she and I worked together on the phone, via email and with me remotely connected to her computer. I spent a lot of time researching online and trying various ideas, and I finally ended up having to trick the application she was working in!
After all of this I am glad to say we have — Problem = fixed, Client = happy!
Man, Georg — I wish people really knew how much you do stuff like this for people. You’re like, our go-to support fiend. You don’t get nearly the props you deserve.
Hey, Georg, great to see a post by you on the Worthwhile blog! I’ve got to say, I’ve never encountered anyone in the technology realm so patient, so diligent, and so determined to make the people they serve happy. You’ve always gone above and beyond to solve my technology issues. You really are true hero support…but you’re the hero! Thanks for all the times you’ve helped me out.